Quick Access Point policies

Training courses (refunds): Refunds are available within 7 days of purchase if no training session has been attended.
Training courses (after start): Once a course has started, refunds are not permitted. Learners may request rescheduling or receive credit toward another program.
Consulting and CAD (48+ hours): Cancellations made 48 hours or more before the scheduled session receive a full refund.
Consulting and CAD (<48 hours): Cancellations within 48 hours are subject to a 50% cancellation fee.
No-shows: Missed sessions without prior notice are non-refundable.
Rescheduling: Rescheduling is allowed once per booking, subject to availability. Additional changes may incur an administrative fee.

Delivery format: All training is delivered online via live sessions or pre-recorded modules.
Software requirements: Learners and companies are responsible for installing and maintaining required software (e.g., AutoCAD, Inventor, Revit, SketchUp Pro) and ensuring device compatibility.
Consulting and CAD billing: Services are billed hourly, starting from R300/h, with a clear scope agreed before work begins.
Project deliverables: Outsourced CAD projects are delivered digitally in agreed formats (e.g., DWG, PDF). Turnaround times are confirmed in writing per project.
Quality assurance: One round of revisions is included to address scope-aligned corrections. Requests outside the agreed scope may be quoted separately.
Intellectual property: Final deliverables become the client’s property upon full payment, excluding underlying templates, libraries, and training materials.
Confidentiality: Project files and client information are treated as confidential. NDAs can be accommodated on request.

Methods: Payments can be made via Shopify’s secure checkout system and approved invoicing methods.
Flexible options: Flexible payment options are available, including “Pay Later” plans where applicable.
Pricing changes: Pricing is subject to change. Promotional discounts apply only during advertised periods and may not be combined unless stated.
Invoice terms: Invoices for consulting and CAD services must be settled within 7 days of issue unless otherwise agreed.
Deposits: Certain services may require a deposit before commencement. Deposits are non-refundable once work has started.

Use of information: Personal information collected during registration or checkout is used only for training, consulting, and service delivery.
No third-party selling: We do not share or sell your data to third parties, except where required to process payments or comply with legal obligations.
Data security: We implement reasonable administrative, technical, and physical safeguards to protect your information.
Retention: We retain data only as long as necessary for service delivery, legal compliance, and legitimate business purposes.
Your rights: You may request access, correction, or deletion of your personal information, subject to legal and contractual constraints.
Cookies and analytics: Our website may use cookies and basic analytics to improve user experience and site performance.
More details: For broader privacy guidance, please review Microsoft’s privacy statement.

Agreement to policies: By enrolling in a course or booking a service, you agree to these policies.
Updates: Quick Access Point reserves the right to update policies at any time. Updates will be posted on our website.
Jurisdiction: These policies are governed by the laws of South Africa. Disputes will be handled through good-faith negotiation; if unresolved, the parties may pursue remedies in competent South African courts.
Contact: For policy questions, rescheduling, or privacy requests, please contact us via the website’s support channel or your invoice contact details.